Shipping policy

Thank you for shopping with Smartgraby. We aim to deliver your orders safely and on time across India.

Order Processing
Orders are usually processed within 1–2 business days after confirmation.
Orders placed on Sundays or public holidays will be processed on the next working day.

Shipping Time
Estimated delivery time:
Metro Cities: 3–5 business days
Other Locations: 5–8 business days
Remote Areas: Delivery may take longer depending on courier availability.

Shipping Charges
Shipping charges, if applicable, will be shown at checkout.
Free shipping may be available on selected products or offers.

Order Tracking
Once your order is shipped, you will receive:
Tracking ID
Courier partner details via SMS, WhatsApp, or email.

Cash on Delivery (COD)
COD is available for selected pincodes across India.
Additional COD charges may apply.

Delayed or Failed Deliveries
Delivery delays can occur due to:
Weather conditions
Courier issues
Incorrect address or contact details
If delivery fails because of incorrect customer information, reshipping charges may apply.

Damaged Packages
If the package appears damaged during delivery:
Please do not accept the package if severely damaged.
Contact us immediately with photos/videos.
Contact Us
For shipping-related questions:
📧 smartgraby@gmail.com
📱 +91 9778779051